Our Investment in Pypestream

Riverside Acceleration Capital (RAC) is pleased to announce our investment in Pypestream, an emerging player in AI-powered customer service and business workflow automation.

Businesses are coming under growing pressure to provide great customer experiences while also controlling operational costs. Customers expect personalized and instant service on every channel, but conventional contact centers are faced with issues of high expense, staff turnover, and inconsistent service. The result is that many businesses are stuck between the expense of human service and primitive chatbots, which too often can cause frustration instead of help.

Founded in 2015, Pypestream set out to solve this problem. The company developed an Autonomous Intelligence Platform that is centered around a blend of conversational artificial intelligence (AI) with rich interactive interfaces and task-oriented AI agents employed to automate workflows and customer interaction. Their technology runs across mobile, web, and messaging platforms to help provide clients with a 360-degree view of their customers.

The platform can help with everything from simple FAQ responses to complex multi-step processes, like returns, stock checks, and customer inquiries in real-time. Pypestream is designed to integrate seamlessly with existing systems while offering a tailored approach to meet the requirements of each client.

Pypestream serves multiple industries, with a focus on insurance, real estate, retail, telecommunications, and travel. Today, they automate over 2 million monthly interactions for customers that include over 40 of the Fortune 500.

In our view, the company’s loyal customer-base and deep integration into clients’ operations demonstrate the platform's tangible value, while their customized approach strengthens their position in the evolving enterprise AI market.

To learn more about Pypestream and how they aim to transform the way businesses engage with their consumers, visit www.pypestream.com.