Riverside Acceleration Capital (RAC) is thrilled to announce our recent investment in iDWELL, a Vienna-based provider of AI-powered property management software serving professional property managers across the DACH (Germany, Austria, and Switzerland) region.
Property management companies can face operational complexity when coordinating communication, service workflows, and financial processes across a fragmented landscape of landlords, tenants, service providers, and building staff. Their teams often rely on email, phone, and manual spreadsheets for these processes, while some organizations remain dependent on legacy enterprise resource planning (ERP) systems designed primarily for accounting functions, leaving broader communication and workflow management largely unaddressed.
Founded in 2017, iDWELL was built to help close that gap. Their 360° property management platform serves as a centralized hub connecting all stakeholders in the property management value chain through a single, unified system. At the core of their platform is a customer relationship management (CRM) module designed to help streamline maintenance requests, task and workflow automation, and communications across tenants, landlords, and service providers. iDWELL also offers modular expansion products, including iDWELL Finance, an AI-based invoice management solution; iDWELL Services, which supports service provider onboarding and integration; a tenant-facing mobile app; and digital board and automation capabilities that can help property managers reduce manual processes and improve service transparency. A defining design principle of iDWELL's platform is integration: the company has developed more than 50 connections to established ERP systems commonly used across the DACH market, enabling customers to layer iDWELL's capabilities alongside their existing technology infrastructure rather than replacing it. Today, iDWELL serves more than 900 customers and manages over 2 million residential portfolio units across Austria, Germany, and Switzerland.
We believe iDWELL's deep localization within the DACH market, combined with their comprehensive multi-stakeholder platform and broad ERP integration ecosystem, positions them well to support the continued digitalization of professional property management across the region. Their commitment to automation, service quality, and continuous product innovation aligns with RAC's mission to back companies that seek to drive measurable impact for their customers.
To learn more about iDWELL, visit www.idwell.com.