Riverside Acceleration Capital (RAC) is excited to announce our investment in Abi Global Health, a Dublin, Ireland-based AI-first virtual care platform connecting patients with licensed healthcare professionals on demand.
Accessibility of healthcare professionals is often challenging, and a reality that makes the efficiency of care delivery more consequential than ever. Traditional telemedicine has long promised to help close this gap, but the prevailing model has structural limitations: patients waiting days for a scheduled appointment, clinical resources concentrated in high-income markets, and platforms that require separate apps and workflows rather than meeting users where they already are. For health insurers, enterprise customers, and employee benefit providers, the result is a telemedicine experience that too often promises more than it consistently delivers.
Founded in 2016, Abi set out to address these shortcomings with a straightforward philosophy: make professional healthcare as easy to access as advice from a friend. The engine behind that premise is Abi's AI-powered patient navigation and clinician-matching system, which understands a patient's need in natural language, routes them to the most appropriate healthcare professional, and aims to connect them in under 30 seconds; 24 hours a day, 7 days a week. Unlike appointment-based competitors, Abi operates through an on-demand network of 1,500+ locally licensed healthcare professionals (HCPs) spanning more than 40 countries and over 25 languages, covering more than 12 million lives globally.
The platform's modular design gives partners the flexibility to deploy individual services or a comprehensive clinical cost management stack. Core offerings include text, video, and voice consultations, a prescription request module, mental health screening, and the Abi Navigator, a smart triage and care-routing engine designed to steer patients toward the most appropriate resource before a consultation even begins. Abi’s cutting-edge Payer Intelligence service underlies the full patient journey, enabling care orchestration and clinical cost optimization. Abi integrates directly into the applications and communication platforms that customers already use, as well as through application programming interfaces (APIs), software development kits (SDKs), and embeddable widget options. Deployments can be fully white-labeled, co-branded, or Abi-branded, enabling partners to embed virtual care into their existing digital ecosystems, seamlessly. The platform carries ISO/IEC 27001:2022, Health Insurance Portability and Accountability Act (HIPAA), and General Data Protection Regulation (GDPR) certifications, reflecting a rigorous approach to data privacy and security.
The outcomes Abi seeks to generate are measurable: 97% of users report an intention to use the service again, 20% of patient journeys are resolved without clinician involvement, 81% of professional consultations involve no further medical intervention, and some partner clients have reported reductions in claims costs in excess of 10%. Abi is also a signatory of the World Economic Forum's Zero Health Gaps Pledge, underscoring a commitment to expanding healthcare access for underserved populations globally.
We believe Abi Global Health is well-positioned to shape how virtual care is delivered and scaled across the international insurance and employee benefits landscape. Their platform's combination of AI-driven efficiency, a globally distributed clinical network, and deep integration capabilities align well with RAC's mission to back companies that seek to drive meaningful, measurable impact for the customers they serve.
To learn more about Abi Global Health, visit www.abiglobalhealth.com.