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Privacy Policy

May 2018

Welcome to The Riverside Company's Website. Please read the below Privacy Policy carefully before using this Website.

The Riverside Company (“Riverside” or “we” or “us”) provides this privacy policy (“Policy”), together with the Terms of Use, to inform users (“users” or “you”) of its website (the “Website”) about the collection, use, and protection of your information. Please read this Policy carefully to understand how your personal information will be treated as you use this Website. By visiting and using the Website, you acknowledge the practices described in this Policy.

This Policy may change periodically, and a new version will be posted on the
Website.  You should check the Website from time to time to see if there have been any changes.  Your continued use of the Website following any changes confirms your acknowledgement of any such changes. Please note that Riverside's Website contains links to other sites, including links to websites of Riverside's portfolio companies. Riverside is not responsible for the privacy practices, privacy statements, or content relating to these other sites.  You should carefully review the privacy policies, statements or notices on any site you navigate to from this Website.

A. WHAT INFORMATION WE COLLECT FROM YOU

Riverside does not collect any personally identifiable information from you (e.g., name, address, telephone number, e-mail address) unless you voluntarily choose to disclose such information. We will not sell, trade or rent your personally identifiable information to third parties. Your information may be used for research on usage patterns, online site customization and targeted marketing.

Information You Share: Riverside may collect information you provide directly to us on our Website, including your name, email address, and other personally identifiable information when you set up an online/investor/portfolio account, subscribe to our newsletters, or otherwise receive communications from us.  We may also collect information from offline sources, such as when you provide your information to a Riverside representative, over the phone or in person.

Investor Portal: If you are a current Riverside investor, you may receive information through the Riverside Investor Portal.  Riverside may use your personally identifiable information to provide you access to the Riverside Investor Portal. 

Information Collected Using Cookies:  Cookies are small data files created upon visiting a website and stored locally on your device. When visiting our Website, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to help us determine what areas of our Website are important to our users and to provide you with a more personalized experience. Information collected may include websites you visited before browsing to our Website, pages you viewed on our site, times you accessed our Website, how long you spent on our Website, and other web traffic data. You can typically disable the use of Cookies (or disallow the use of Cookies on specific websites) by adjusting your web browser settings.  Riverside does not use cookies to identify individual users.

Information Collected Using Other Tracking Tools:  In addition to or in conjunction with Cookies, we may use other tracking tools to improve users’ experiences on our Website. For example, pixel tags (also known as clear GIFs, web bugs, or web beacons) may be used to track the online movements of users of our Website. Pixel tags and similar tools may also be used in our emails to track whether an email was read or forwarded to someone else. 

Information Collected Using Web Analytics Tools:  We may use Google Analytics Advertising features such as demographics and interest reporting to collect anonymized data about visitors to our Website. You can read Google’s security and privacy policies for Google Analytics at https://www.google.com/analytics/analytics/#?modal_active=none. You may opt out of having your data used by Google Analytics by accessing Google’s Ads Settings, Ad Settings for mobile apps, or any other available means.

Aggregate Information: We may from time to time collect non-personal information about our customers, and aggregate this statistical information in order to improve our Website. When we say that we may share such information in "aggregate" form, we mean that we will not disclose personally identifiable information with the aggregate information. External companies may be provided aggregate information about our customers, but we will only disclose personally identifiable information with your permission.

Information Collected via the Website:  When you visit our Website, Riverside may also automatically collect certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other specifications about your visit to the Website. Riverside collects IP addresses for the purposes of system administration and to audit the use of this Website. We may also use IP addresses to collect statistical information for our marketing and promotional purposes.

Change of Ownership or Control: If Riverside becomes owned or controlled by other individuals or entities, the information we have collected may be transferred to such party or parties. In this case, such individuals or entities will follow this Policy.

B. HOW WE USE AND DISCLOSE YOUR INFORMATION

We use the information we collect in the following ways:

To Further an Established Business Relationship: We may use collected information to contact you as necessary to communicate with you and to provide services to you. We may also contact you to ask for your feedback about a communication, service, or event.

To Send You Promotional Materials: We may also use your information to fulfill your requests, including requests to receive promotional materials. Promotional materials may include press releases and investor-oriented materials.  We may also use your information to share other services or products that may be of interest to you. Promotional materials may be conveyed in emails, phone calls, text messages, or mailings. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in the emails, texts, or mailings, or by contacting us.

To Improve Our Services: As described above, we may collect information using Cookies, tracking tools, and/or analytic tools. We may use this information to personalize your experience on the Website and/or to improve the security, design, and/or function of our Website.

Monitoring, Enforcement and Legal Requests: Riverside has no obligation to monitor the Website or the use of the Website, or to retain the content of any user session. However, Riverside reserves the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request or to cooperate with law enforcement and other authorities in investigating a claim of illegal activity. We may use IP addresses to identify a user when we feel it is necessary to protect our service, Website, customers, or others.

Sharing Your Personal Information with Third Parties: Riverside does not share your Personal Information with third parties for their own direct marketing purposes without providing you an opportunity to object or without your consent where required by law.

We only disclose your Personal Information to our affiliates and other third parties as allowed by applicable law and regulation. In the normal course of serving you, Personal Information we collect may be shared with third parties such as our accountants, attorneys, custodians and financial institutions that provide services for Riverside in order to meet our obligations toward you or to deliver the requested services. Specifically, we may disclose to these third parties the Personal Information we collect for conducting our business with you. We require any third party that receives this information from Riverside to use it only for the services required and as allowed by applicable law or regulation. We do not permit third parties to share or use this Personal Information for any other purpose.

Riverside reserves the right to share your Personal Information in the event it sells licenses or transfers all or a portion of its business or assets. Should such a sale, lease or transfer occur, Riverside will make reasonable efforts to direct the transferee to use Personal Information about you in a manner that is consistent with this notice and applicable law.

With Our Partners: We may share your information with our selected partners in order to conduct business. For example, we may share your information with selected partners to conduct audits, industry analysis, and/or to evaluate the results of marketing efforts. Similarly, when you request information as described above, we may share your information with selected partners (e.g., email newsletter providers) to provide the requested information.

Sharing Anonymized Information with Third Parties: We may share anonymized information (such as aggregate Website usage statistics) with third parties for advertising, promotional, or other marketing purposes.

Obtaining and Handling Your Consent: Riverside will seek to obtain your consent where required by applicable law. Where the collection and processing of your Personal Information solely relies on your consent, you have the ability to revoke your consent for Riverside to collect and process your Personal Information at any time by contacting Riverside using the contact information below subject to applicable legal obligations.

C. HOW WE PROTECT YOUR INFORMATION

Riverside has implemented various physical, electronic, contractual, and managerial security measures to protect against loss, misuse, and alteration of information that we collect and store.   Unfortunately, no data collection or storage process can be guaranteed to be 100% secure.  Should you have further questions or concerns about our security measures, please contact us using the information below.

Passwords: If you register for an online/investor/portfolio account, your customer account and personal information is password protected. You are responsible for maintaining the confidentiality of your password. Therefore, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, remember to close your browser window when you have finished using our Website

D. CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Riverside’s Website is not designed or intended to collect information from children under the age of 13. Riverside does not knowingly collect or maintain any information from children under the age of 13. This Website is not designed with the purpose of attracting any person under age 13.  To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, if you are under the age of 18, you should only use this Website with the involvement of a parent or guardian.  Please contact us online if you believe we might have any information from or about a child under 13, or if we might have any information from or about a child without verification of parental consent, and we will delete that information. 

E. CALIFORNIA DO NOT TRACK DISCLOSURE

Do Not Track (“DNT”) is a privacy preference that you can set in your web browsers, which allows you to opt out of tracking by websites and online services.  We do not currently recognize or respond to DNT signals.  For more information about DNT, please see http://donottrack.us/.

F. NOTICE TO CALIFORNIA RESIDENTS / YOUR CALIFORNIA PRIVACY RIGHTS

Once a year, California residents may request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year.  We comply with this law by allowing Riverside’s users to tell us not to share their personal information with third parties for direct marketing purposes.  To receive the information described above or to request that we stop sharing your information, please contact us online.

G. COLLECTION OF DATA AND TRANSFER TO THE UNITED

Riverside is a company based in the United States.  This Website is controlled and operated from the United States, and information collected about you will be collected, stored and processed anywhere we engage service providers, including the United States.  When we transfer and process information about you, we will protect it as described in this Policy. By using our Website, you consent to this transfer.
Cross-Border Data Transfers: Riverside may transfer your Personal Information across country borders in accordance with applicable local laws and regulations.

H. YOUR RIGHTS

Your Choice: Riverside respects your decisions about the collection and use of your information. You have the opportunity to elect to receive future press releases and investor-oriented materials from us. Based on this choice, you may receive information from Riverside or a trusted third party. Every communication we send to you will contain instructions on how to cancel receiving similar information in the future. By accessing and using this Website, you consent to the use of your personal information by Riverside in the manner specified in this Policy.

Update Information: If you have given Riverside information in the past and now wish to change such information, please submit your request online or contact us at by phone at (216) 706-1030. Although Riverside will make reasonable efforts to make the changes you have requested, we may be unable to update other types of information provided to us, such as aggregate or cookie information, or information that has been stored in our system.

Delete Information: If at any time you wish to stop receiving information that we think you will find valuable, you can elect to do so by submitting your request online. You can also choose to delete your profile from our active database by either using the online system or by e-mailing us at the same address. Unfortunately, Riverside may not be able to delete other types of information, such as aggregate or stored information.

Opting Out of Analytics Tools: You may opt out of having your data used by Google Analytics via Google’s Ads Settings, Ad Settings for mobile apps, or any other available means.  Please visit https://www.google.com/analytics/analytics/#?modal_active=none for more information on how to do this. 

I. QUESTIONS ABOUT AND CHANGES TO THE PRIVACY POLICY

Questions: If you have any questions about this Policy, the practices of this Website, or your dealings with this Website, or would like to provide comments, please submit your request online or contact us by phone at +1 216 706 1030.

Changes to the Privacy Policy: Any changes made to this Policy in the future will be posted on this page and, where appropriate, notified to you by email. We reserve the right, in our sole discretion, to modify this Policy, in whole or in part, at any time.  Please check back frequently to see any updates or changes to the Policy.